Privacy Policy

Last updated: 2026-07-30

This policy explains what personal data Yizik collects, why we collect it and how you stay in control of it. Yizik is a language learning platform. IELTS preparation is our first course, so everything here applies across the whole platform, not just one course.

What we collect

We collect the information needed to run your account and your learning: your name, email address and your progress data such as answers, scores and session activity. If you pay for a plan, we also collect the Kaspi phone number you used, purely to match your payment to your order. We never collect or store your card details, since all payments go through Kaspi directly.

Cookies

Essential cookies keep you logged in and remember your language and theme. These are always on since the site needs them to work. Optional analytics cookies help us understand how the platform is used and only load once you accept them in the cookie banner. Rejecting them still gives you the full platform, just without analytics.

Where your data is stored

Your data is stored on servers located in Kazakhstan. We do not use third party trackers or advertising networks. Our own analytics run on servers we control rather than a third party's.

How long we keep it

We keep your data for as long as your account is active. If you delete your account, it is deactivated immediately and permanently removed after 30 days. Records tied to a completed payment or a support ticket may be kept longer where needed for accounting or legal reasons.

Your rights

You can review and update your name and language from Settings at any time. To request a copy of your data or to delete your account, use Settings or open a support ticket and we will act on it.

Who can see your information

Your learning data is visible only to you and to our administrators, who use it to support your account and improve the platform. Your Kaspi phone number is masked everywhere except the internal payments queue our administrators use to verify a payment.

Children

Yizik is intended for learners aged 13 and older. If you believe a child under 13 has given us personal information without a parent's consent, please contact us and we will remove it.

Changes to this policy

We may update this policy as the platform grows. Significant changes will be announced on the site. The date at the top of this page always shows when it was last updated.

Contact us

Questions about your data or this policy can be sent through a support ticket from your account or through the Contact us button on the About page.

FAQ

Straight answers.

Can I start for free?

Yes. The first interactive lesson and a basic level check are free.

Is there a Kazakh interface?

Yes. The interface is designed from day one in Russian, Kazakh and English.

How does payment work?

You pay directly through Kaspi. Choose a plan, scan the QR code on the payment page and confirm you have paid. We check the payment and activate your subscription, usually within two hours between 10:00 and 23:00.

Can I cancel my subscription?

There is no recurring billing to cancel. Each plan is a single payment for the interval you choose, one, six or twelve months. When it ends you decide whether to pay again.

Will you grade my Writing and Speaking?

Paid learners get instant AI feedback with a band score on both Writing and Speaking. Free learners self-check their Writing against the real IELTS band descriptors and compare their Speaking recording with a model answer.

Will my progress carry over if I switch phones or computers?

Yes. Everything is saved to your account, not your device, so you can continue from any phone, tablet or computer by logging in.

Resources

Knowledgebase

What Is the CEFR Scale and What Does Your Level Check Result Mean?CEFR runs from A1 to C2 and describes what you can actually do in a language, not just a test score. Here's what each band means and how it connects to IELTS.Common English Mistakes Kazakh and Russian Speakers Make in IELTSArticles, present perfect, uncountable nouns and preposition transfer are the most predictable error patterns for Kazakh and Russian speakers. Here's how to fix each one.